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Kevin Finn

Damian Borchok:
Design. Brand. Business.
(Part 1)

Part one of a two-part interview, Damian Borchok invites us into a detailed discussion around the business of design and, in the process, reveals four specific business models that design companies often pursue.This interview was featured in Open Manifesto #7 which focused on the theme ‘Enlightened self-interest’.

Note: At the time of this interview, Damian Borchok was CEO of Interbrand Australia. He is now Managing Director, APAC, of Koto, Sydney.

Kevin Finn: To start with, you’ve publicly acknowledged that Interbrand has often been referred to as Inter Bland and you’ve responded by explaining the reason is that, historically, the network has primarily focused on strategy, but at the expense of creativity.

Damian Borchok: I think that, globally, the business recognizes that challenge. Over the last few years the business has been focusing more on elevating creativity. That started with the development of the manifesto around world changing brands, which has been something that’s unified the business over the past few years. It’s a very clear ambition that’s been stated at the most senior levels; it’s fundamentally important.

Generally, there was a recognition that business creativity is a growing requirement. Strategic services are valuable, and they’re not diminishing in any way. But certainly there also needs to be an ability to “operationalize” those strategies, to be able to show the proof of our advice, and in the way that we make those strategies visible. For us, this was a natural concept to follow; it’s certainly something that is incredibly important. Of course, the big challenge with any shift is: Do you have the talent? Do you have the will to make the decisions that are often difficult when you’re looking at changing the direction of any organization?

One of the really important aspects concerning the process of creativity is you have to be very conscious of creating the right conditions for creativity to happen. For any organization that is changing, that’s one of the most difficult things to achieve, because an organization is wired in one way to do something well. If it has to be wired in another way, to do something that’s different, it requires a lot of leadership, a lot of very clear thinking and commitment. It is critical to ask: What conditions are required? For creativity you need to have an environment where people are always finding sources of inspiration. They need to be living and breathing it. They need to be having conversations with other creative people. There needs to be a natural flow to that creativity, because it isn’t something you can necessarily schedule from 1:00am or 1:00pm or 2:00pm, and then expect something to pop out at the other end. It is a far more natural, organic activity. The consequence of this is that you need to be able to create an environment where this can be done effectively.

You also need to have established a very clear vocabulary within your business—a vocabulary for understanding the creativity you’re trying to achieve, and how you get to it. It becomes a language that allows you to elevate creativity. If you don’t have people that can have those sorts of conversations, whether they’re strategists, client service people, designers, writers, or leaders of the business, it’s very hard to innovate the nature of what their creativity is—and improve it.

That’s obviously another challenge that needs focus. And these are things we’re always conscious of. Even in our business, when we started that process, it’s essentially a never-ending watch.

There needs to be a natural flow to that creativity, because it isn’t something you can necessarily schedule from 1:00am or 1:00pm or 2:00pm, and then expect something to pop out at the other end. It is a far more natural, organic activity.

I guess an easy way to export this throughout the Interbrand network is through evidence—and there is evidence that you’ve achieved this, so it’s not something the network is trying to figure out. The question isn’t, “can it work?” because it’s working. But in your early days, and in the context of the Australian office within the global business, I believe you were quoted as saying, “If we’re so good, why are we so small?” Was that tough medicine for Interbrand to take?

The conversations around Interbrand’s creativity were actually held separate from what we were doing. Globally it was decided that it was important to make a change, and we came to the same conversation together. That’s how it emerged. It wasn’t really tough medicine, at least not from an Australian, or New Zealand point of view.

It wasn’t a conversation that we ever had with the global CEO. It was something that we talked about because it was an ambition for our business. But those conversations around the business—in relation to developing creativity—was certainly something that emanated out of a global decision and which came from our CEO. It was as you’ve described it.

Part of achieving this is attracting big talent. In previous conversations, you’ve indicated there may have been a difficulty to attract that big talent, because Interbrand wasn’t seen as a creative powerhouse, that it was seen more as a strategic powerhouse. How did you address this barrier, and what was the offer? What was the benefit for big talent to come on board?

It was a very organic process. As I’ve said, the previous incarnation of Interbrand was very much a strategic business, which had some creativity. But it was certainly not of the quality that I wanted or set the standard I expected. We needed to convince the marketplace this could change, whilst at the same time, we were only just turning the business around. There was very little evidence to demonstrate our ambitions in the marketplace, so it was probably about two years of hard work. It was very much conversation by conversation.

Internally we’d already set down the path that we weren’t going to tolerate anything but a substantial lift in the way we did our creative work, and that we were not going to rest on our laurels once we thought we’d done some good work. It was very much: “What’s next? How do we elevate what we do?” The challenge we essentially had was to present our credentials and our portfolio to every employee that potentially walked through the door, to prove to them that we were a business that was changing. It was very much a two-way conversation, rather than a one-way interview, which is often the case.

I guess we were lucky that we spent quite a bit of time with our talent consultants—who were looking for people for us—to first get candidates well calibrated in order to be able to have that first conversation, before we even met them. It was very much: “Look, when I’m ringing up someone I know you may have a perception about Interbrand, but please you need to see them. They are changing.”

We had some really great advocates in those partners. We still do. They’re all very good at being persistent where some people have questioned whether Interbrand was changing as a business. Once people met either myself, or our creative directors they saw that there was a genuine passion, which was supported by very clear evidence. And there wasn’t just a high degree of creativity, but strategic thinking and intellect as well, which we brought to the conversation.

Because we believed in ourselves, it provided candidates with a sense of belief. We were delivering the right outcome. And more people want to be part of that. From those little conversations we were able to build up a stronger team. Then, ultimately, our work became more public. As a consequence of that, it became more recognized for what people see it is today.

It’s tricky, because you really have to make hard choices early on…

Yeah, you do have to make hard choices. It requires a lot of intestinal fortitude. It requires you to be challenged about what you believe in—almost on a weekly basis. It needs to be crystal clear: “You know what? Here’s a culture that I like and I’ve got a really clear view about what they stand for. These are people I need to work with.” To me it is very much that kind of strength of character that I think we need to have more of in our industry.

You have a very interesting and novel way of looking at new business. You actually refer to it as an extreme sport. Can you expand on that?

That’s probably a reaction to my personal feeling about sport. I’m not particularly into sport, generally. I know that to get balance I need to find some activity that I can compete in. I just personally like business development. It’s a form of competition. For us, it is about the knowledge that—in our kind of business—we are project based and you only have so many opportunities in 12 months to win a piece of work. You have to be incredibly intense about that. There are way too many agencies. I know we get feedback from clients after we’ve won work, where client’s have said some of the other agencies had proposals which were full of mistakes. They clearly didn’t put the effort—the thinking—into it. There really wasn’t the commitment.

To me, it’s the opposite. You need to have the energy and the drive. You have to think about every opportunity. If you decide to go for that opportunity, then you have to put absolutely everything into it. Because you have to assume that your competitors are doing the same. You can’t ever sit on your laurels reminding yourself that you’ve had a good run of wins and therefore you have some magic formula. It’s never that easy. To me, that kind of intensity of thinking is required. If you miss that opportunity, you never get that back again. You’re losing a fairly substantial opportunity. And if you lose a couple of them, you find your pipeline is declining very quickly. You’ve got a business that’s going to be in strife.

You can’t ever sit on your laurels reminding yourself that you’ve had a good run of wins and therefore you have some magic formula. It’s never that easy. To me, that kind of intensity of thinking is required. If you miss that opportunity, you never get that back again. You’re losing a fairly substantial opportunity. And if you lose a couple of them, you find your pipeline is declining very quickly. You’ve got a business that’s going to be in strife.

Having a strong new business pipeline and having a strong capacity to win makes so many other problems in your business go away. You’re not chasing money. You’re able to hire more talent. You’re able to give people pay raises. You’re able to find two or three different skills to hire into the business that you didn’t have before. It facilitates so many different things. It allows you to sleep at night because you’re not to worrying about when the next dollar is coming through the door.

That’s why it is fundamentally important to the business. A lot of people find business development quite scary and intimidating. Whilst we believe it should be intense, it should also be fun. It should be an exhilarating activity where you can ask: “Can we trump ourselves?” So, we review how we’ve done a pitch and how we actually engage a client; do we see the excitement on their faces when we talk about their business? All of those things should be an energizing experience.

I imagine there is a lot of investment within that, too.

There is a great deal of investment, and that’s where the balance is really important. I’ve said previously we are very clear about what we choose to pitch on and what we won’t pitch on because pitching does take a lot of energy. It’s important to be able to choose the kind of work that you want to do, and choose the kind of opportunity to optimize that energy, and in turn to get the right work that you are best at doing.

The other side of this being like a sport is the fact that all of it can often be seen by people as a very stressful time and there is certainly intensity and stress around it. But I don’t think it should be. I’ve seen some organizations get very tense and uptight about the pitch process and so they play a very safe game. They try to second guess. They worry about: “How should we reduce our fee so that we win business?” All those kind of things simply degrade the work.

The quality of the pitch is very much around how do we energize; how do we show what the future of the business is and where its potential is; and how do we excite the client by having more fun; and do we actually enjoy the opportunity to engage a client that way? When we ask: “Should we expand on our part of the pitch?” I think that kind of energy rubs off, in terms of how the client feels about you and the kind of experience they’ll have.

If you look at the extreme side of sport, it’s pretty dynamic and risky. And in the case of business—and particularly in a pitch scenario—there is always a fear that the financial value, as seen by the client, is perhaps only visible through the implementation or the application of the pitched idea, rather than the idea itself being considered valuable. With this in mind, do you tend to look at pitch work as something that needs to be paid and valued, or is that incorporated into the fee if you are appointed?

Basically, we don’t get involved in creative pitches and very rarely do we have a situation where there is a fee type of situation. It is more a consultative type of engagement we have around a pitch. It’s typically more about us being able to demonstrate the way we can think about clients, and how we could potentially shape their business. It tends to be more around that. We focus very much on the idea of putting forth a strong point of view around a client’s business first. The reason for this is partly about selection. Now, some people think if you put a strong point of view on the table straight up to the client you could end up losing them.

Our view is that: “Yes. That’s correct,” but more importantly for us is that we need to truly believe there is a substantial problem to fix because we’re not there to just make the client happy, or that it’s just purely a meeting of minds. It’s about us as professionals, and experts in our area of branding, and applying those skills to a category, and saying, “Look. There is a lot broken in here that we think should be fixed. Are you up for it?”

There are some clients that say: “You just scared us. It seemed too overwhelming.” That’s fine, because we know that when you get into a relationship with a client it is an expectation in how you pitch and how you win, and then it becomes something else. But that’s a dishonest relationship. For us, we want to win work by clients who are inspired and excited by our perspective and occasionally say: “You know what? We had a view about this, and these guys have been taking it to another level, or they’ve slightly reframed the way we thought about things. We really appreciate that kind of input. That’s the kind of professional relationship we are looking for.”

In some ways, the pitch process becomes self selecting. You get clients that you want to have, and clients that you deserve. And you get the projects you deserve, rather than just picking more work in order to get more revenue because at the end of the day what you usually find is you have a disappointed team, a frustrated team, and ultimately they’re stuck on a project like that for six, 12, 18 months. Often they want to go somewhere else and work on another project. They don’t want to be there. I don’t believe that you should be winning work under false pretences.

A client shouldn’t be appointing you under false pretences, either. That’s why the idea of the strong point of view is an incredibly important part of the conversations that we have, and hopefully through those conversations and engagements they see the value in what we do.

The pitch process becomes self selecting. You get clients that you want to have, and clients that you deserve. And you get the projects you deserve, rather than just picking more work in order to get more revenue.

That fits with your view of the four broad business models you’ve spoken about, and which you believe designers tend to fall into. Your view is there is generally some sort of trade-off within those models, which include:

1) Commodity shop.

2) Well-oiled machine.

3) Product excellence firm.

4) Relationship firm.

Can you briefly expand on these and discuss which business model Interbrand adopts, based on the pitch model you just described?

Sure. The commodity shop is the one that I feel way too many businesses in our industry operate within. That’s why there’s so much conversation around: “The clients are pushing our fees down. It’s really hard to make money.” This is always a struggle for our industry. That model is based around trying to balance a whole range of things rather than having a strategic discipline and deciding: “You know what? We’re going to be good at one thing.”

Frances Frei lectured at a Harvard Business School, that I took. She talks about the idea of excellence. Part of her theory on excellence has been that great firms give up something. They are always going to be good at this and bad at that, because there are only limited resources you can apply. It’s just not possible to be great at everything.

Similarly, take a company like Apple. If you’ve ever heard one of Steve Jobs’ rare interviews, he states: “We’re a product firm. We’re a product firm. We’re a product firm.” That’s his message. You see that in so many of the decisions they make. For me, the strategic clarity of this message is important. You’ll never get out of the mire of being a commodity shop unless you make those trade-offs.

The other three are potential broad models. And of course, there may be other models. Certainly, the well-oiled machine is the company that says: “You know what? We want to be a high volume business. We know to do this and to make a wide market name we need to be low margin.”

But there’s a consequence: “We need to make some trade-offs. We can’t attract talent because we can’t pay top dollar for them. And because we need to turn things around quickly, we may have a higher staff turnover.” The consequence of that model is they make the choice and—in all likelihood— the product quality isn’t as high. Not surprisingly, the client doesn’t really look through the lens of quality in the same way a client who pays top dollar for design.

In fact, most of the product quality is likely to be traded off heavily. Service may need to be a little bit better to be able to smooth out some of those challenges of being a good low cost provider. That’s one option.

The second one is very much the service… and that’s rare. This is a firm that’s actually committed to long standing client relationships. Year in and year out, they have a reasonable understanding of what kind of budgets they’re going to get from clients. They’re very well connected at keeping a matrix structure of relationships with the business. They have good long standing connections.

The consequence of this model is that the relationship becomes the primary choice maker for that organization. They’ve probably made a decision to be as good as possible by having a good relationship with a client. Difficult situations can be overcome by having relationships and this also gets you on the ground for picking up pieces of work.

The challenge lies in the nature of the work that we do. You are often dealing with quite prickly situations when you’re having conversations about activity, quality of work, strategy and things like that. At some point in the relationship there’s always going to be tension. Some of them can be quite scary.

Organizations that are culturally focused around relationships find those kind of tensions quite difficult to deal with, particularly if they see it as a threat to their relationship and where they’d rather remove that friction.

As an organization, what they’ll often do is make a trade-off between product quality by saying: “The client’s not happy, we’ll make them happy.” They’ll trade off the quality of the work or they will try to mitigate risk. Doing work which is too edgy, or too radical may upset the sensibility of the client. As a consequence, they make that trade-off. Typically, that sort of organization can charge larger margins because they have that strength of relationship, particularly at higher levels. They can negotiate their position very well.

The other strength to their business is a higher degree of certainty regarding work and revenue. As a consequence, they’re probably better at negotiating longer term relationships and achieving efficiencies in how they run their business simply due to that degree of certainty.

We see our business as a product business. The reason for this is we very much recognize that in the world of branding there is a lot of innovation to be done. There is a lot of development around how you use brands. And there is still a lot of uncertainty among many clients about the value that it creates.

For us, our ambition is very much based around that. Our focus is around how we show that brand isn’t simply something that you stick on the top corner of the website, or on a business card, that it’s really a time situation, that it’s actually something that operates at a holistic, operational level. It is the interaction of all the touch points of your business that help drives value for your brand. As a consequence of having that view, we know that we are having a combination of educational style conversations and learning type conversations.

We have difficult conversations about why maybe some people within a closed business have a negative perception of brand—or a very out-dated view of how brand works. It often means we have to be up front about having those difficult conversations. We’re also very conscious that most categories get into a rut, in terms of how they represent their brands. Give them a few years, and they all start copying each other. Everybody starts looking like one another. Even behaving like one another. They all follow the same rules. Part of our job is to break that. To break those conventions; it’s one of the key tension points.

For us, it’s about asking how we create the conditions where a client can come on that journey, to understand why it is better to break from the pack than to be part of the pack. That requires a fairly innovative conversation, and discussions about the way you think about how brand works.

Often we have conversations about the branding textbooks. Our feeling is that you need to be careful of what you read because clients often have the impression they have to retain things they’ve held for a long time. That’s the way that they interpret it. We often have to show this isn’t the case. The concept of brand equity dilution hasn’t been talked about enough. The fact is markets change and shift, and consumers change and shift, and technology is only accelerating this.

The stuff that clients thought was an equity for them, and was valuable a couple of years ago, has now become something that is largely diluted in terms of value, in terms of changing and shaping behaviour. Typically, the marketplace is ahead of that. Having those conversations is often quite challenging.

For us you can’t have those conversations if you’re a service type firm. For us, we need to be saying: “We are committed to the improvement and innovation of brand. As a consequence we need to focus on the product,” which is the kind of stuff that we provide our clients.

The concept of brand equity dilution hasn’t been talked about enough. The fact is markets change and shift, and consumers change and shift, and technology is only accelerating this.

You mentioned earlier that clients tend to find it difficult to understand the value of brand. Economists do as well. The whole financial industry can’t put a tangible value on brand. Those conversations you have with your clients, surely they have to be backed up with some sort of evidence, or proof, or some logical common sense reasoning?

That’s where I’m constantly looking and we have a bit of an advantage in that, because we [Interbrand] value brands at a global level. We have lots of debates about: “What makes brands successful?” We can use this to support our arguments. And we have an analytics practice in the business, as well, where we are required to model different solutions. The way we approach it isn’t running the typical focus group, or the traditional feedback targeting, because to me those are probably the most redundant, outmoded ways of looking at consumer behaviour.

We rely very heavily on case studies about brands that are doing really emergent work, and which are successful. There’s way too much focus on well established and mature brands who have a set pattern around what they do. They’re not likely to change very much, simply because of their scale and ability to apply change capably. Their success comes from that—it’s not necessarily a branding innovation that is driving their ultimate business success.

We try to look at the brands that are emerging and which are doing interesting things. We ask what that means to the future of brand. We often bring those kinds of conversations to clients. For us when you’re engaging a firm like Interbrand, or any other branding or design firm, what you are doing is asking them to help you to innovate your brand.

To simply say: “We are just going to polish the brand and put it back on the mantel place,” isn’t really something that’s useful. That’s a cleaner’s job, not actually a branding firm’s job. For us, we want to look at where things are changing. We build to bring your brand to your future—not to your past or your present.

From personal experience I often encounter clients asking to be re-branded, when essentially they’re really looking for an identity refresh. One of the greatest definitions I’ve read between identity versus brand is from Ian Anderson [Designers Republic]. He once wrote that: “Identity is how you look. Brand is who you are.” They’re two totally different conversations. Do you find that clients get that distinction, or is that part of the education process?

That is very much depending on the clients that you meet. I would still say that many, many clients—probably the majority of them—still look at the identity refresh. Those clients have managed to get some extra money within that year’s budget. They haven’t looked at their identity for a few years and feel it needs tidying up. The argument has been made at a fairly rudimentary level to get that additional operating expenditure, to possibly get a capex to implement. Really there aren’t enough conversations yet about the what versus the who. That’s partly the evolution of the Australian business landscape. It needs to focus on more advanced thinking, particularly if it wants to be competitive against the world’s best.

That is the challenge, because there are more and more smart organizations with very progressive CEOs who are saying: “You know what? This brand thing, lets put all of our focus on getting our business turned around, about how we operationalize the way we deliver services and products, and then line up brand with this and discipline the business about what we’re all about.”

What we have there is not simply the brand team communicating stuff to the market about how grand they are, with the rest of the business disconnected from this and any success is really just serendipitous. Instead, what you have is an organisation that’s structured to consciously use all of the elements within its portfolio to be successful. What you’re doing is implementing the delivery mechanism for the promises your brand makes. It’s your identity and business model working in concert—and you end up with the proper value creation model working.

What you have is an organisation that’s structured to consciously use all of the elements within its portfolio to be successful. What you’re doing is implementing the delivery mechanism for the promises your brand makes. It’s your identity and business model working in concert—and you end up with the proper value creation model working.

I think a lot of creatives, in particular, feel that business is dry and dull, and probably well out of their skill set. Most creatives haven’t been trained in business. One of the interesting things about your situation, as CEO, is that you have a very fluid relationship with your Creative Director. So much so, you can influence the direction of a creative project just by being a part of that process. That’s probably critical to collaboration and the success of what you’re talking about. However, some might suggest this could be dictatorial. Should a CEO undermine a Creative Director and creative decisions?

Yes, I could see if I was undermining the Creative Director that would be dictatorial. That’s certainly not the relationship that we have. Essentially, our Creative Directors have a real passion around our clients and the business. And this fluidness cuts both ways. We don’t necessarily see there’s a demarcation. You need to know the people who have particular skills, and respect them. In day-to-day work life, I’m more than happy for strategists to bleed over into creative, for creatives to bleed over into strategy. For a Creative Director to come to an interview with a CEO is key to understanding how their business ticks.

It’s the accumulation of all of those interactions that provides far richer material. To understand that this brand thing isn’t something that’s detached from the business. The business and brand are interrelated in their ability to be able to be successful. I advocate identifying a combination of things that go on in business. I have a real passion for how business can transform and be better. I also have dismay in how often conservative—to our detriment—they can be, and how misguided, in terms of how brand is used. For me, those are the kind of energies that partly drive the business.

The business and brand are interrelated in their ability to be able to be successful.

At the same time, I got into this industry, not because of that, but because I had a passion for design. I’ve spent my career trying to understand all sorts of design. I have a breadth of understanding of architecture, industrial design, and graphic design. Not only with regard to what’s happening now but from an historical perspective, because it’s something I have a real need to know.

Being able to do that, and being able to help facilitate other people to broaden their view of how those interactions can actually create better results—this is important to me. That’s more the intent of what we’re doing. I think our business is certainly heading more that way. And of course, there will be more blurred lines between all the different roles in our business. Our work changes when those crossovers happen and it becomes more interesting and more creative. I only see upside in that kind of relationship with different people.

I know of instances where CEOs became involved in the creative work and completely made a mess of things, and that’s where the autocratic approach is problematic; particularly if you’re a CEO that doesn’t have a particularly good understanding of the creative process. The way that we work is quite different to that. I’m not going to suggest there aren’t times when I say “No. That work is not good enough. We’re not taking that to the client.” That’s usually in the early stages of work. We usually go through a process. We talk internally about killing ideas fast, because we need to get to the right kind of answers very quickly.

Certainly, each person that’s involved in the process is there for a particular reason. Our approach is that a Creative Director can just as easily challenge the strategy work as much a strategist, or myself, can challenge the creative work. The key thing is that you first develop a vocabulary for what you are talking about. There isn’t much point to having a pure finance background if I’m talking about creativity, because I probably don’t have any understanding of the language around it. But I’ve spent a lot of time studying a number of different creative industries. I’ve obviously worked in this industry a long time. I have a vocabulary for the kind of work that we do, and particularly my interest is around how different creative industries innovate and change—and what’s leading edge.

I’m really keen to see that we bring those influences into our work just like our Creative Directors do on their side of the equation. Our conversations are highly collaborative. There are certain areas regarding the technique of what they do—whether it’s layout, whether it’s typography—that I am just completely out of my comfort zone altogether, and that’s where they are extraordinary. Then there are other things, when it comes to how we link the brand and the communication with the strategy, asking how you operationalise this in the business. Because the other side of me is very much around how businesses tick.

That amounts to what I bring. It’s very much around being able to bring a group of people together to have conversations about making stuff work better. In our creative process, I would probably say the first few briefs of developing a concept are almost entirely conversational. There’s almost nothing visual about it. The guys, just by nature of their work process, tend to talk their way into a solution. If they can talk about it for hours on end, and see where the potential is, they know that they can very quickly establish the visual structure for that. Once they can talk it, and convert that into a system, once they understand what that system is, it can then be tested through application—prototypes. And if it works well, that becomes the final direction.

You mentioned you went out of your way to study and understand creative language, the creative process, which is obviously hugely beneficial for the relationship you have with your team. And this is obviously in your own self-interest. So is it also incumbent on the designers to understand the language of business, because generally speaking, designers tend to dislike the idea of business? In my experience, it’s in a designer’s best interest—and self-interest—to understand business, regardless of whether they run or own a design practice. Is that something you require from your team or that you would even recommend, or suggest?

We don’t expect our designers to do MBAs or anything, but I think any designer who is serious about changing organisations must have a curiosity about their client’s business. It doesn’t matter if it’s a naive passion for it, but it’s fundamentally important. I know that, for example, one of our Creative Directors absolutely loves having a chat with the CEO of a business. He asked all sorts of questions like: “Why are things this way, and how does that work, and why would you do it that way? Show me why you’ve thought about this.” He has a very disarming way of having that kind of conversation. But when it comes to presenting the concept he’s got that conversation in his head, with that level of detail about how the business works.

We don’t expect our designers to do MBAs or anything, but I think any designer who is serious about changing organisations must have a curiosity about their client’s business.

And you can see it’s been woven from the decision making about how a concept solution works. That makes for a fairly powerful conversation, because they are talking about how this works for your business, rather than engineering a concept. It provides a much stronger foundation to clients for believing in the solution, and if you’re willing to present a more dramatic or challenging solution to the client it offsets some of the tension or nervousness about risk.

By the time you are at Creative Director level if you are not prepared to have those kinds of conversations with a client—simply believing the brief should have all you need, and your creative genius will save the day—you’re out of touch. That kind of Creative Director is so old school, and we never want to have one like that, because businesses are so complex, and the issues that you are dealing with, if you are seriously looking deeply into the brand of a client, you really need to have your sleeves rolled up. Otherwise, you’re not going to deliver a solution that has any sustainable advantage for them.

Nor will you be speaking a similar language.

Yes. You’re talking design language, and the client will end up asking someone to translate that for them. Our Creative Director talks a lot about having a mathematical logic so the client can see how you’ve come to your solution, because we know most organisations tend to be less brand orientated. You need to be quite sequential in your thinking; even though your creative process might have been more systemic. You need to then lay out your answer in a way that they will be able to lead effectively.

It also paves the way for intuition, because it is supported by logical, business-oriented thinking. You’re not just relying purely on intuition: “This works. Trust me.” And when intuition is introduced, this process has paved the way in the client’s mind where they are more open to intuitive decisions, because it is backed up and supported by other decisions that are much more logical, much clearer, and communicated in a way that is common business language. Would that be correct?

That’s right. And with this they should be able to ask advice. We typically look at the problem from an evolutionary point of view and explore how to then synthesize the solution, and I believe that is an incredibly important combination. I think being purely analytical gives you very dull solutions, and being purely focused on the simplicity of something without any connection to the real world you end up inside a very strange place where your success is often serendipitous. You might have a meeting of minds with the client, but it’s not necessarily connected to any substance. It is very much the combination of those components working together that get you the right outcome for the client.

I guess it’s seen as a grey area in the client’s mind because they are expecting to navigate a designer’s intuition, and that’s probably a frightening situation for many people who are embedded in the business world.

Yes. There are so many designers but when we have conversations with them there are so few we would hire, because when you ask them how they came to their solution they can’t give you an answer. They can’t articulate the process. There is another thing that many designers talk about: their work should speak for itself. To me, that’s an abdication of their responsibility, and an easy way to avoid providing a clear answer for their rationale.

There is another thing that many designers talk about: their work should speak for itself. To me, that’s an abdication of their responsibility, and an easy way to avoid providing a clear answer for their rationale.

The problem is they have no discipline around developing an idea first. That’s why I said earlier that our Creative Directors will talk about the solution from day-to-day-to-day, until they get to that point, because what they are doing is essentially disciplining their mind around an idea.

For me, I don’t like clients being annoyed and cynical if they need to decode a concept or figure out how you arrived at the solution, what the reasons are and why the elements are put where they are. If you don’t have a story that is supported by a logic I don’t think you have a solution of any substance. I know people often say: “it’s a systematic process that you don’t understand,” but that is a cheap way out. I don’t really buy that.

Debbie Millman:
How to manage the Conundrum of Choice

Debbie Millman—author and inspirational host of the world’s first design podcast, Design Matters—shares her hard-won advice on how we can make a living doing what we love.

What is the biggest obstacle to making a living doing what you love?

You.

You are.

When people suggest that getting what you want—or not—is all in your head, they are actually right. Well, nearly. It’s all in your brain.

50,000 years ago our brains underwent a major transformation as a result of a major genetic mutation, resulting in a biological reorganization of the brain into three distinct parts. After the reorganization, there was an explosion of tool making, more sophisticated weaponry, and we created our first cave paintings. Scientists refer to this phenomenon as the big brain bang or—far more poetically—the Great Leap Forward. This is where the seeds of our need to make and mark things emerge. This Great Leap Forward is also responsible for most of our modern abilities: language, art, music, cooking, and self-decoration. These are considered cultural universals: everyone everywhere engages in this behavior.

In the book, “The Origin of Consciousness in the Breakdown of the Bicameral Mind,” author Julian Jaynes theorizes that conscious thinking began only about 3,000 years ago. This is about the time the human brain increased in size, which he contends is evidence of our evolutionary efforts to solve the problem of coming up with better, smarter ways to hunt for food. This ability to “think better” impacted the outer part of the brain, the neocortex.

James Watson, the Nobel-prize winning scientist who helped discover the structure of DNA, described the human brain as the “most complex thing we have yet discovered in our universe.” The three distinct parts of the human brain are considered “sub-brains,” each the result of a distinct age in our evolutionary history. The three brains communicate with each other and intermingle, but these “three brains in one,” (or what is now called a triune) is unique to only one species: humans. The three parts of the triune brain are the reptilian brain, the neocortex, and the limbic brain.

The neocortex is the most recent of the triune, and it is also the largest. Language, reading, writing and reasoning all originate in this area of the brain. In fact, all of the experiences of our senses and all of our voluntary behavior are controlled by the neocortex. This is what we now refer to as consciousness or awareness. Our neocortal brain has the ability to organize and convey logic and reason, but the most fascinating aspect of the neocortal brain is its skills of abstraction. As a result, all problem solving (whether artistic or scientific) and any exercise that requires symbolic representation and has its origins in the neocortex.

In the late 1800s Paul Broca, a French neuroanatomist, published a paper that suggested the brains of all mammals had something in common. He called this the great limbic lobe. This proved to be the part of the brain that separates prehistoric man from modern man. Mammals have an innate orientation to their offspring, which we now consider the feelings of love. The limbic brain establishes positive or negative ties before the neocortex articulates them. Humans everywhere all over the world show identical facial expressions. A smile signals friendliness and joy in everywhere in the world. These culturally universal expressions allow us to communicate with other humans instantaneously and without conscious thought.

The oldest of the three parts of the triune is the reptilian brain. The reptilian brain, which we share with our distant relatives the crocodiles and snakes, regulates heartbeat, digestion, and other basic life functions. But the reptilian brain supports neither emotion nor cognition. This brain is responsible for all of our vital but involuntary behaviors: regulation of the heart and lungs, metabolism, the digestive system and the adrenalin rush we feel when we believe we may be in danger. This ancient part of our brain is fundamentally all about security and survival. We can’t control this part of our brain at all. Despite our best efforts, we can’t help but feel vulnerable (and thus fearful) when we are facing an uncertain future or experience something or someone unknown. As a result, this has a profound impact on our ability to imagine our future or to “reach for the stars.” Any uncertain outcome has the potential to create a sense of fear or dread.

When thinking about our hopes and dreams, we often self-edit in an effort to avoid uncertainty and vulnerability.

When thinking about our hopes and dreams, we often self-edit in an effort to avoid uncertainty and vulnerability. This is best exhibited when I ask my students the following question: What are you most afraid of if you don’t achieve your dreams? One of the most honest and heartbreaking responses I’ve heard was from one young man who declared that if he went after what he wanted and didn’t achieve it, he would “die of heartbreak.” As a result, he (and so many students I meet and teach) would rather not pursue their dreams at all in an effort to avoid the debilitating, life-threatening heartbreak that might occur if they try something and fail. They would rather compromise their hopes and dreams in an effort to avoid a heartbreak that will kill them.

But, surprisingly, that kind of heartbreak rarely happens.

You see, our human triune brain is also a regulation machine. When we are cold, we seek warmth; when we are hot, we seek to be cool. When we are hungry we eat, and on days like Thanksgiving, we might eat so much that are sure we may never want to eat again. But, as we all know, that feeling doesn’t last forever. How many of us have found ourselves in front of the refrigerator on a late Thanksgiving evening picking through the leftovers? We’ve metabolized all that turkey and suddenly want something more. Or, we fall madly in love and feel as if we can never get enough of our beloved. How wondrous that is! Fast-forward 18 months later and we find that we’re shouting at them to stop breathing “that way.” We metabolize everything—love, hunger, body temperature, and even heartbreak. What seems unbearable at first might prove to be the best thing that ever happened to us—or so our brains will convince us.

The real tragedy of not going after what we really want is that we can live in the paralyzed state of fear forever: It seems the only thing we don’t metabolize is our involuntary fear of the unknown. Despite the many self-help books out there trying to outsmart the reptilian brain, I contend that is it unlikely these efforts will ever be successful. Our brains are clever little muscles that have been evolving for a long time to successfully get us here, right now. I believe that in order to step into our future dreams, we have to simply do just that: take the first step. It might hurt and the outcome might very well break our hearts. But the human brain is a resilient one. It wants us to survive and it will construct new dreams for our hearts to pursue. Then, if we do attain the success we so desire, we will dream up new dreams to pursue, again and again.

Greg Branson:
How to design your business

Greg Branson—co-founder of the Design Business Council—offers design studios his expert advice on how to approach the significant challenge of defining their difference and value to clients.

Just like clients, every design business needs the same care and attention to its business management. While that’s a simple statement, it’s actually very hard to put into practice for most design studios—just as it is for every business. After all, that’s why clients come to a design studio to get their brand defined and designed.

So where does a design studio start the design their business?

The first task is to define your ‘onlyness’. Nilofer Merchant coined this phrase and describes it this way: “power is no longer determined by your status, but by “onlyness”—that spot in the world only you stand in, a function of your distinct history and experiences, visions and hopes.”

Think about it. If you look at the collective experience in your studio, add their collective histories, then their collective visions and hopes, you have a unique set of talents that no one else has.

If you look at the collective experience in your studio, add their collective histories, then their collective visions and hopes, you have a unique set of talents that no one else has.

So, the task is to define your onlyness. But how does a studio do this? It can be achieved by using a profile form that each team member completes. This shows their history (where they studied, worked and travelled). It then asks them to define the most meaningful experience they had in each stage of their history. Then they are asked to describe how this has shaped their vision and hopes for the future.

The final stage is to ask how they would have applied this thinking to some of the work they have previously done in the studio or how they would have approached clients. It’s also asks them to define the culture of the studio.

From all of this you set a direction for the studio: What type of work you want to do; Which clients best match that direction; etc. The end of this process has everyone buying into the growth of the business, making it much easier for everyone to manage clients and projects.

The take away: Having mastered this method you can use it as a consultancy service to help your clients identify their onlyness.

Michaela Webb:
How to generate creative ideas

Michaela Webb—internationally recognised designer and co-founder of Studio Round—shares her expert advice and practical guiding principles on how to generate creative ideas.

Bad ideas shouldn’t scare you

I had a teacher in design school who used to say, “You’ll have 100 bad ideas. Just get them out quickly.” I think it was this advice that really etched in me my first real understanding of the design process. The journey to a great idea, concept or product is nearly always a difficult one; one that’s fundamentally flawed by nature of being essentially human, and sometimes, the first step is accepting that.

We always try to foster a culture where no one is afraid of a bad idea, and where everyone feels empowered to start from somewhere. What follows are some of our guiding principles around ideation that may make your path a little easier.

Purposeful intuition

We hear so often that great ideas don’t exist in a vacuum, and I think ‘purposeful intuition’ is Round’s way of articulating that concept in a design sense. So much so, it’s now become our overarching design philosophy.

The application of purposeful intuition is a valuable steering tool in the creative process because it’s a reminder to look from the outside in, and inside out at a concept. It also requires that we balance tensions like tenacity with understanding, intent with awareness, and determination with perception to ensure we’re arriving at something ‘humanly’ intelligent.

Practically, it means going back to the strategy to check whether we’re achieving our original purpose, but also ensuring that the pragmatic is overlaid with the perceptive way we see the world. To put it simply, a great idea should be logical, it should meet the brief, but it should also ‘feel’ right and understand its position in the world.

A great idea should be logical, it should meet the brief, but it should also ‘feel’ right and understand its position in the world.

The pursuit of simplicity

Great ideas are often incredibly (and sometimes deceptively) simple. While the ideation process can take you around the world and back again, be conscious of the simplest or most ‘obvious’ idea born in a brainstorm because it just might be the best. It could take you a week or a minute to stumble across it, but by deliberately pursuing simplicity, you’re able to weed through the hundred quicker.

Call on the collective

There’s great diversity in the backgrounds and skillsets within the team at Round and it’s something we use to our advantage in the creative process.

At the beginning of a project, rather than retreating into private, we call on the collective to come together, share thoughts, and make things happen. While people can wear certain ‘hats’ or excel in specific areas of design that make them seem right for the work, it pays to bring many different brains and energies together initially and see what happens.

Strategise first, then design

We always encourage our designers to create or analyse a strategy before diving into the design. While something may look beautiful, unless it fulfils a purpose per the brief, it may not be the right answer in the end. By developing a clear strategy first, you’ll define the parameters in which to work. And when it feels like the world is overripe with options, having a defined scope can be a significant time saver.

Anne Miltenburg
How to establish your brand

Anne Miltenburg is a Dutch brand director on a mission to leverage the power of brand for social and environmental causes. Based in Nairobi, Kenya, she is the founder of Brand The Change, an independent learning organization that trains change makers in brand building skills. Here, she  offers personal insights on how designers should build their brand with purpose.

I am assuming that if you are reading this you’re a designer—possibly a young designer. So my first piece of advice on building your brand is: don’t do it. At least not in the way most designers do it.

As someone who builds brands for others for a living, who teaches people how to think more like brand strategists, and has to do quite a bit of brand building for my own business, this might seem odd and counter intuitive. But there are solid reasons.

We spend a disproportionate amount of time focusing on what most people consider brand building. We create nice portfolio websites; we get kick-ass business cards; we sit on a design award jury; we write blogs, tweet, lecture at renowned colleges; and we put our coffees and design processes on Instagram. But to what end?

The fact is, most people watching all this are other designers. Which buys you nothing, unless you are looking to switch to another agency soon, or you merely want to be famous amongst your own set. Of course, there is nothing wrong with that and it’s entirely your prerogative to pursue.

But for many of us, building our brand becomes a goal on its own, creating countless tasks and sucking away precious hours in the week. Before embarking on the endless self promotional marathon required to sustain your career over a couple of decades, invest time in answering one big question: Where do you want to be in five years?

That might sound cliched but you need to identify what you want to be working on, who you want to work with, and where you want to work from. You need to make your dream concrete and tangible. You can do this by focusing on two or three dream projects or designing your ideal design practice.

Now consider what you need in order to get there: what should your reputation be, who needs to know about you, and how will they find out?

I’ll dust off one of my own experiences as an example and to provide some personal context. Four years ago I was working as creative director at Interbrand. But I realized branding skills could be used for more meaningful purposes and asked myself how I could help create a world where a family starting a fair trade lemonade factory has as much access to branding knowledge as a company like Coca-Cola. I decided to start a learning company that helps social entrepreneurs build stronger brands. I made this dream really tangible by being very specific about what I wanted my week to look like: working with female entrepreneurs in Jordan on Monday and Tuesday, hosting workshops in Kenya on Thursday, and doing research and writing on Friday. I knew my dream clients needed to recognize me as an authority in the field of branding for social enterprise so I mapped out who I needed to know about my venture, where they hung out and what they read, whose recommendations would matter, and which partnerships would impress (product placement alert: in doing all this I was using my own branding tools, of course).

I asked myself how I could help create a world where a family starting a fair trade lemonade factory has as much access to branding knowledge as a company like Coca-Cola.

I then developed a training format prototype and piloted it around the world at well known social enterprise institutes. This led to being invited to a social enterprise institute in Nairobi, which was in my original plans. A Saudi Princess saw my workshop in Amsterdam and invited me to Riyadh. I also pitched my essays on branding for social change to the media platforms that social entrepreneurs read, like Stanford Social Innovation Review. Word quickly spread amongst social impact funders, co-working spaces and educational institutes. I accepted only specific assignments that would build our expertise in branding for social change, and said no to other assignments that wouldn’t contribute to building our expertise or reputation as experts on the topic. The lesson: focus at first comes at a price, but it pays off massively over time.

Focus at first comes at a price, but it pays off massively over time.

Today, my reputation means that, for many people I’m the person to go to if you want to build a brand with purpose. And I have achieved almost every single goal I set for my business—through building a brand the smart way.

This is exactly what a brand is supposed to do: to get you where you want to be going. So, don’t fall into the brand building trap of self promotion without a purpose. Make your goals concrete, create a good brand strategy to get there, and your brand will start to do a lot of the heavy lifting for you.

Kay Khoo:
How to foster a design community

Kay Khoo—Malaysian designer and influential design ambassador based in Mumbai, India—shares his advice on building a design community through direct connections and social interactions.

I am socially awkward.

I dread the idea of being placed in a social setting where I am forced to answer questions like: How’s work?; How’s life; or, How’s the weather?

I would—at any point—be happier at my desk scribbling down notes to the make the next big idea happen. Or preparing another keynote file to sell a clever strategy. Or be engrossed in the self-indulgent exercise called ‘kerning’ and optically aligning type. (Of course, I then have to explain to the world that this is otherwise called designing).

Don’t get me wrong; it isn’t as bad as I make it sound. I actually enjoy going to clients’ meetings and I do like working with designers. Just not socialising, or what the business-savvy folk call ‘networking’.

So here’s the biggest irony in my life. I’ve spent the last 15 years building platforms for design communities—in Malaysia, in South East Asia, and in India. I have masterminded large-scale conferences, workshops, exhibitions, award shows, digital platforms, design publications, and the occasional informal meet-and-chat-in-cafés. The single purpose? To help designers (like myself) break out of their perfectly designed, eccentric but cozy cocoons. Especially when we’re talking about the stereotypical timid, submissive, and shy Asian designers, for the sake of cultural context.

Today, Asia has changed. “Bold”, “confident” and “breaking new ground” are frequently used to describe the creative output from a new generation of Asian designers. It doesn’t surprise me that the world is waking up to the plethora of designs that fuse traditional themes with contemporary interpretations, which are further propagated furiously through social media channels.

Asia has changed. “Bold”, “confident” and “breaking new ground” are frequently used to describe the creative output from a new generation of Asian designers.

But some roots stand firm. Designers, especially Asians, are still very “Asian”. Take a few keywords from what Asians uphold as values, words such as: harmony, self-dependency, order and respect. These reflect a non-confrontational, non-collaborative, non-intrusive way of working.

Design events and platforms are more than just to celebrate, promote and to some extent, glorify design. Their purpose is really to start meaningful conversations and relationships within the design community; to break some of these conservative values which hold people back.

Their purpose is really to start meaningful conversations and relationships within the design community; to break some of these conservative values which hold people back.

I could narrate a few good stories from these design platforms, especially from India.

For example, on the business front: A graphic design studio connected with an architectural consultancy years ago. Now they’re partners in many notable rebranding projects; A group of designers met at a design event, became friends, and eventually formed a collaborative working arrangement between three countries, and are now taking on some of the largest design assignments. These are unique stories of scaling up, adding more services and capabilities to smaller teams, and enhancing the quality of the outcome, without expanding the physical base or infrastructure.

What inspires me more are the personal narratives. It usually starts with: “That one conversation… with XYZ changed me”; “That one conversation… with Daan Roosegaarde [Studio Roosegaarde] made me realise there’s so much more to do than just designing more products”; “That one conversation… with Sarang [Kulkarni] made me realise there’s so much more to Indian typography than what the western world could offer”; “That one conversation with… Natasha Jen made me realise there’s so many reasons not to be an outstanding ‘Asian’ designer.”

These conversations always inspire me to do more design events—and to attend them too.

To be able to tell the experience of spending an afternoon with the Vignellis [Massimo and Lella] at Victoria Terminus station, and tea at the Taj Hotel, are the bragging rights I earned—the best perks of the job. That is the subject matter of a deeper conversation if we do meet at some design event, and I manage to overcome my social awkwardness.

Image credit:

Kay Khoo portrait photograph supplied by Kay Khoo.

Garech Stone:
The state of design

Garech Stone—co-founder of Amsterdam-based design practice The Stone Twins—presents a compelling case around the many issues facing the graphic design profession, including design education, the business of design and how clients commission it. This essay was featured in Open Manifesto #8, which focused on the theme ‘Change’.

Something is rotten in the state of design (particularly the area of visual communication design or graphic design). Something is wrong when many peers are struggling to make a living, and when Cum Laude graduates are working in coffee shops. Something is rotten when working cheap (or even free) with the promise of something called ‘exposure’ is endemic in the industry. Something is wrong—and it’s time to reassess the philosophy of our profession, and its meaning as it stands today. It’s time to remove the mouldy rot before the business of design is further trivialised and humiliated.

A few years ago, as Department Head at Design Academy Eindhoven (DAE), I was privy to a survey administered to alumni from the previous decade. The report tracked the journeys of former students and revealed that their average annual income was €10,000. Yes, a paltry ten thousand Euros per year. One earns more serving Happy Meals. Compounding the shock was the smug reaction of DAE management who hypothesized that design schools are not intended to prepare students for the job market. Instead, they spoke of loftier goals, such as exhibiting in musea, or saving the planet.

Soon after, when I met a red-faced Cum Laude graduate serving coffee in a museum, and another behind the ticket desk of a theatre, my simmering frustration gave way to anger. Of course, the place (and role) of design has changed significantly in the wake of the 2008 financial crisis, globalisation and the democratisation of design. But, perhaps, it’s time that design schools also shared responsibility for the growing hordes of unemployed designers?

It may be unwelcome to ask, but are design schools adequately preparing students for the realities of the labour market? Do they impart sufficient skills, and a certain humility? Or are they perpetuating a culture of self-indulgence, whilst championing experimental, niche and esoteric design?

It may be unwelcome to ask, but are design schools adequately preparing students for the realities of the labour market? Do they impart sufficient skills, and a certain humility? Or are they perpetuating a culture of self-indulgence, whilst championing experimental, niche and esoteric design?

Most annual graduate shows are organised (or ‘curated’, if you want the new buzzword) like museum exhibitions. Formulaic showcases of books that can only be viewed with gloves, cubicles made out of black curtains for private video-showings and popinjay-designers who try to elevate design into a performance. All these things don’t exist in the real world, yet are staple entries in any graduate show. Is it any wonder that many design graduates flounder in the job market?

Meanwhile, the ugly culture of internships is spreading faster than the latest Grumpy Cat meme. In former times, the internship experience was seen as training and was for the benefit of the intern (who was strictly a student). But few internships these days are serious about students or training, and most don’t even pretend. It’s nauseating to see so many established design agencies getting inexpensive labour. “Naturally you’ll receive a monthly allowance to cover some costs and hopefully a little extra to play with…” states a shameless recruitment ad by an Amsterdam agency. The paltry monthly wage is mitigated with the promise of ‘exposure’ and a way to boost a résumé.

The reality is that too many firms are getting something for next to nothing. The average payment of €400 per month for an Amsterdam internship is below minimum wage, and for a degree-bearing professional is wage theft. Unscrupulous firms have normalised this practice, design schools have made it official with academic credit, and organisations that should be looking after the rights of designers (such as the BNO and ADCN in the Netherlands) have looked the other way. Meanwhile, desperate young designers accept it as standard practice.

Right now many internships are not just exploitative and unethical, they are disrupting the labour market, because they are increasingly eradicating the entry-level job and replacing regular positions altogether—since many so-called ‘interns’ have already graduated from design school. The practice ultimately has far-reaching affects on salary expectations for members of an already-underpaid industry. If our industry doesn’t act fairly with its own, how can it be respected in the business world?

However, the practice of being asked to work for almost nothing in return for ‘the joy of creative freedom’ and ‘the exposure’ is not just restricted to the humble intern. Not long ago my studio was invited to pitch for a brand identity for a government department. After a lengthy briefing, and the signing of a non-disclosure, we noticed an audacious paragraph that read: “As we are requesting a creative response we will be offering a nominal fee of €X per invitee. This is really only a nominal fee for a project that we feel is more prestigious than of a commercial venture.” Asking designers to work for “a nominal fee” suggests that design has no value.

The work of designers provides significant value to business, yet somehow low-paid, free and speculative design work is commonplace.

The work of designers provides significant value to business, yet somehow low-paid, free and speculative design work is commonplace. Design is not merely a form of creative expression, it is also an activity to solve problems, think strategically and make the intangible tangible. In a world where visual communication is increasingly prevalent, why are designers regularly squeezed? How come many clients think it’s OK to drive the price of design down? Do they also haggle with their dentist, or the plumber? Can you imagine them saying to a pizza service: “You should be honoured to serve us, so can you give us a free pizza?” before adding: “If we like it, then we’ll pay you for the next delivery.” Of course not! It’s absurd. Yet, in our industry, these patronising requests are par for the course.

Having said that, we designers can be our own worst enemy. As long as we continue to work for very little (or free), we undervalue our skills, and diminish the true economic value of design. In addition, isn’t it time that we also started to take our own industry more seriously? Outside the annual whitewashing of design school walls, the practice of visual communication design is steadily morphing into a frivolous profession. The industry has shifted away from its traditional role as a conveyor of ideas and information in a visual form (be it to inform, educate, or persuade a person or audience). It does not seem like the serious problem solving activity that it was 20 years ago.

Today, many young designers seem too self-absorbed. These ‘selfie-designers’ produce graphic paraphernalia with no real content or relevance outside the practice of graphic design. It’s a world full of t-shirts with ironic slogans, posters held aloft by their makers, visually seductive (yet superficial) data visualisations, framed letter-press posters of oxymoronic quotes and Pantone© mugs. Oh, and don’t forget the Tumblr and Pinterest followers that endlessly re-tag, re-share and re-arrange all this graphic merchandise—and the blogs and festivals that celebrate it.

Ultimately, this is design for designers, in an overly incestuous tightly-kerned world. Have you ever heard car mechanics in cafés talk excitedly about spark plugs, or bakers tweeting photos of pastry rollers? No, me neither. Such navel-gazing is unhealthy in any field and has damaging consequences for the profession.

To borrow a quote from the late great Tibor Kalman: “Graphic design is a means, not an end. A language, not content.” These days much graphic design is impotent. It doesn’t feel compelled to communicate. It’s design for design’s sake. If we cannot take our industry seriously, then how can we expect others (potential clients) to? No wonder graphic design is often devalued.

We need to advocate for the fair treatment of designers in the workplace, and for a fair compensation for our services and products. Difficult economic times are not an excuse for short-changing the sector. At present, it is an unsustainable business model.

Too simplistic, perhaps? Or maybe this piece sounds like an anecdotal rant. The points may be unwelcome—but, at least, let’s start a conversation. Too much coffee vapour has settled on the design industry’s dark-rimmed glasses, and it’s time to wipe them clean. We need to see the failings and understand the need for change. We need to stop celebrating only the niche and the frivolous. We need to advocate for the fair treatment of designers in the workplace, and for a fair compensation for our services and products. Difficult economic times are not an excuse for short-changing the sector. At present, it is an unsustainable business model.

Image Credit:

Garech Stone portrait provided by Garech Stone

Graham Wood:
The state of design education

Graham Wood, influential designer and co-founder of the international creative collective Tomato and a previous Executive Creative Director at JWT NYC, offers a thought-provoking treatise on the state of design education.

While observing the output from recent commercial arts education, it seems clear to me that the well has run dry—mainly because everyone is visiting the same well. And it’s dictated by the need for ‘smart’ decisions that are strategically cogent, with a firm eye on economics and a thorough understanding of one’s place in the pecking order. A sort of desperate symbiosis with industry as it exists today—rather than a self-sufficient invention of the present, and the future.

While observing the output from recent commercial arts education, it seems clear to me that the well has run dry—mainly because everyone is visiting the same well.

In this world, aesthetics and emotion are simply a layer, if present at all. There is no sense of the past, the present or the future. In its place there is a hollow sense of ultra-conservative stasis. It’s mired in slick.

Some moan about it—a bit—but only at lunch, or ‘down the pub’. And there is the ever present lure of competitions; an obligation to do all of the D&AD briefs. This is possibly one of the single most damaging aspects of education—the subtle enforcement of homogenisation by the industry itself; dangling the carrot while the lobotomy is carried out. It’s an excuse for colleges to absolve themselves of any responsibility… No, even worse, of personality.

When students ought to be pursuing their own tangents, their own journeys and wanderings, enter the leaden drear of the D&AD brief. It’s the sound of the bucket rattling at the bottom of the dry well. A wheeze beckoning one-and-all to believe the buzz and the words. But most of all, a reassurance not to rock the boat. In fact, it’s my impression that the main ‘skill’ being taught at the moment is just that: don’t rock the boat. The argument is: “They told me.” “We had to…” But it’s a cold conditioning to toe the line.

I mention all this because it seems to be about alienation—but a kind of autonomously sought and deliberate alienation. And yet, it’s nothing like that of the punks, for example. They felt, and were rejected by, society but were most certainly not victims. Their remit was to create, even though they said ‘destroy’. In contrast, this contemporary alienation is perverse—a childish refusal, rather than a rejection by an atrophied state. Today’s version has become an alienation driven by being wilfully bland, voiceless, and disappearing, whilst simultaneously exuding a cloying, demanding need. This new world has become clinical, automated and templated.

But I remember a different path, and I remember it clearly: a drawing class in a foundation course. Previously, we had been introduced to grids, the nuances of greyscale and hand rendering. The drawing class, however, was a little looser and included landscape. One class required us to draw layers of soil and undergrowth. In another, the tutor asked us to look out the window—at the view outside, at the room surrounding the window—but the task was to imagine what we were seeing as flat, not dimensional. This changed the way I saw the world. One moment I was an observer of the things around (and outside) me, passively looking. But in the next moment, I emerged as someone who found themselves truly ‘seeing’. Suddenly, I could see the interrelationship of things: lines intersecting, shapes overlapping and interrupting, shapes and shade, structure, pattern, form—the drama of form in the world, and within myself. No longer just outside of me. Everywhere the expressive world was present: tension, drift, emotion, light.

Everywhere the expressive world was present: tension, drift, emotion, light.

And I remember other similar moments.

I remember a 12 inch vinyl record label for Pearly Dewdrops Drops by The Cocteau Twins (4AD Records). It felt like my vision was slipping, that I couldn’t see the image. The truth was I didn’t know what it was, so I didn’t know ‘how to see it’. Understanding this was profound. It felt like I’d been handed the means and the guidance to always be able to make something. Beyond ‘inspiration’, this was innate. It had become part of me—even more than reflex. It was as if some visceral exchange had taken place; a change of state.

It’s the difference between one person suggesting to look out a window versus another who values toeing the line. These are enormous yet simple things. Just like communality; making the college studio the heart of things. Just like the humanities; integrating all of culture as much as possible in every situation, not just those elements of culture that have a seemingly ‘direct’ relationship to the thing at hand.

It’s the difference between one person suggesting to look out a window versus another who values toeing the line.

In contrast, the industry now operates along these lines: go to the D&AD annual in order to make something. It’s akin to drinking ones own piss. Where is independence and self-determination? Why not let the student and their work create the course (the path)? Why not emphasise the importance of realisation while one is at college, working as hard as possible to gather the things one needs to create ones own space—whether that is a thing, a company, a studio, a collective? All this is preparation for when the time comes to leave college and to keep on going. Because there is no ‘Real World’ (this constant distinction between the ‘Real Word’ and everything else)—it’s what you make it. This is a practical approach. It values using time and resources as working tools: limiting both, expanding both, and changing both… It’s about developing spaces to think, spaces for chaos, and so on.

Ultimately, time is the one true thing college really accommodates: Time to think, time to play, time to question, time to experience, time to understand, time to make… Time to continually pursue interconnection as the heart of study and learning.

Time to explore work, life, play, art, college, studio, street, world, mind, heart, work… Not manufacturing passive students. Not defining the ‘Real World’ (because ‘we’ say the ‘Real World’ is scary and you must obey).

The imagined/invented obligations of the ‘Real World’ are probably the single cause of the flat grey landscape of commercial arts today. The antidote? Be a monster. Provoke. Fuck it up. Question. Subvert. Think. Express. Follow your own map. Most of all—make things. Never stop. It’s art school motherfuckers. It should be like inhaling a face-full of scalding imagination. Forever.

Image credits:

Graham Wood portrait provided by Graham Wood

From personal collection: Pearly Dewdrops Drops by The Cocteau Twins (4AD Records) released April 2, 1984. Design by 23 Envelope

Mark Bonner:
D&AD was all my idea

Mark Bonner walks us through the compelling and historic story of how D&AD was established, detailing the significant figures involved and offering insights on their collaborations, as well as how they navigated the many challenges. This essay was featured in Open Manifesto #8, which focuses on the theme ‘Change’.

Like any great creative project, the invention of D&AD [Design & Art Direction] can be traced right back to formative and collaborative years at college. Central School of Art, now part of LCC, was the place where the bright young British minds that co-created D&AD learnt their trade. Seminal figures in design history such as Alan Fletcher, Colin Forbes and Derek Birdsall all studied Publicity Design under Typography tutor Anthony Froshaug, with Terence Conran, Ken Garland and Theo Crosby all contemporaries. This golden period at Central in tandem with the MA course at the ‘College’— the Royal College of Art—was to form the backbone not only of D&AD, but of the British creative industry over the next half century.

The story begins with an unlikely collaboration between rival principals of what were to become two of the most important design studios of the 1960s, Birdsall Daulby Mayhew Wilbur Associates (BDMW), and Fletcher Forbes Gill (F/F/G). Re-united from Central School in competition for clients such as Mobil, Penguin Books, IBM, and Pirelli, these two pioneering ‘design groups’ put their energy and enthusiasm to the age old problem of any fledgling studio: getting known. Their work spoke volumes, but to get hired in Europe and in the US, something deeper was required. A way of showcasing the very best work in London.

After forming BDMW in 1959, Derek Birdsall set in motion a chain of events which ultimately went on to create D&AD. With encouragement from friend, client and landlord, John Commander, Art Director and man of many talents from Wisbech based printers Balding+Mansell (B+M), he founded the Association of Graphic Designers, London (AGDL). BDMW rented studio space at the London office of B+M, and Derek and John often spoke of the need to show the world the revolutionary work going on in Britain at the time.

Early members of the association included Birdsalls’ partners at BDMW, Alan Fletcher and Colin Forbes pre F/F/G, and a selection of some of the most important designers and Art Directors of the time, including Dennis Bailey, Romek Marber and Arnold Schwartzman.

Derek and John often spoke of the need to show the world the revolutionary work going on in Britain at the time.

Significantly, the fledgling creative industry of late 1950s Britain existed in a void. There were no design competitions of real note and only one, largely unsatisfactory ‘gong’ remained available in Advertising: The Layton Awards. A situation so different to the crowded industry mantelpiece we have today.

In Design, there was the Society of Industrial Artists (SIA), headed up by fabled publicity designer FHK Henrion, and boasting luminaries such as Mischa Black, Abram Games and Milner Grey amongst their dusty, but respected ranks. As Bob Gill recalls, “they were very much the rolled up umbrella and bowler hat brigade. I came to England in 1960, and I’d already judged a couple times for the New York Art Directors Club. When I arrived in London I thought, why can’t we have something similar here? London had nothing comparable. So we thought we’d better do something about it. We wanted to find a way of showing the best work.”

Bob Gill [featured in Open Manifesto #3], a bold young Art Director and Illustrator from Brooklyn, New York, came to London to work short-term for advertising agency Charles Hobson, but stayed 15 years. “It was just a wonderful bit of dumb luck. I was going on a holiday to Europe, and there was an ad in The New York Times saying there was an English agency hiring an Art Director, and I thought it made much more fun to work in Europe than just have a holiday. They hired me, and I never looked back; it was just the most wonderful experience.” Bob fell in love with the city and his drive lit the fire that still burns inside D&AD today. With enough energy to set the sixties swinging on his own, Bob decided to leave Hobson’s—hiring his own replacement before resigning. He then began working with a young but prolific Alan Fletcher, fresh from freelancing at Time-Life in New York, and recent Head of School at Central, ex-student Colin Forbes.

Fuelled by the relative success of the first AGDL initiative, 12 Designers, the exhibition, 17 Graphic Designers, London was planned by Derek, Alan and then AGDL chairman, John Commander at Alan’s client’s Time-Life Building in Bond Street.

At around the same time, an impatient Bob Gill persuaded new partner Colin Forbes (fresh from the formation of F/F/G on April Fool’s Day in 1962), to go on stage against Henrion in a debate about membership for the SIA. “Because we were obviously the young turks, they asked us to join. I knew… these people weren’t the right vehicle to make some magic happen, so I suggested we have a debate for the fun of it. I suggested the title ‘The SIA is Full of Shit’. The SIA didn’t like the title, so we compromised on ‘Why join the SIA?’. Forbes took the negative argument and we had a debate at a hall in London.” Colin remembers the SIA well: “Anybody could join. When they had an exhibition, there were no juries. It wasn’t very well organised. When we did our exhibition we did it at the Hilton, and they were at the Seymour Hall Swimming Pool!”

The young Ken Garland (ex-Editor of Design Magazine and by now of Ken Garland Associates) was there: “I was at the back of a conference room when there was a sort of debate going on about why younger designers should join the Society of Industrial Artists (SIA). I went along because some of my chums were going, but all I wanted to join was a trade union.” Ken’s famous First Thing’s First manifesto was actually drafted in that room, encouraged by the debate. “The manifesto was written in the heat of the moment. (It was) meant to be an alert to the fact that monies, which were pouring into visual communications of all sorts, seemed to be going down the wrong channels. There were all sorts of things that we could have been about and we weren’t. I hardly expected it to raise any interest but I got this terrific reception.”

Bob Gill’s importance in the story is confirmed by his recollection of a meeting in the summer of 1960 with yet another Bob from New York now working in London, Bob Brooks, from advertising agency Bensons. Gill remembers: “Bob couldn’t get enough of us guys, he wanted more US Art Directors in his agency. He asked me to get the word out, so I put an ad in the New York Times in September 1960, asking for US Art Directors to join us in London. I held interviews in a hotel room in Manhattan. One of the first guys I saw was Lou Klein, and I hired him (to replace me at Hobsons).”

Bob Geers (at the time working for Bensons NY), was on the other side of the table: “I was one of the people Bob interviewed. It all went fine and he even came around to visit my wife. It sounded pretty good. He said he was going to think about it, he had other people to see and he’d let me know. Now, at the time I was taking a night course with a man named Ivan Chermayeff and he and I got along pretty well, and on that Monday night there was a Poker game and Bob Gill and Ivan were there. The subject of my interview came up and Ivan said to Bob, “you’re making a mistake hiring him, he’ll want your job before the day is out!” Bob Gill then called me up and said he’d found someone else!”

“I talked to my boss (at Bensons NY) and asked to go anyway, and Bob Brooks, who was already here, put in a good word for me”, remembers Geers. “So, I came to London to work for Brooks (by then at Benton & Bowles), and I was looking for Bob Gill so I could break his arm, but he was much bigger than I thought!”

Alan Fletcher, then 30, was intuitively socialising with Art Directors in London’s advertising agencies, seeing no division between skills. Famously inclusive and generous, Alan’s easy friendships with his contemporaries discovered a shared impatience in London’s advertising scene. With only the Printing and Block supplier’s ‘Layton Awards’ to win, Advertising was also desperate for a bigger platform for its work and envious of the developed awards schemes in the US at the time. The Layton Awards shone a light only on the agency itself, and not on the individuals whose work was rewarded. Dissatisfaction with this lack of individual credit was discussed in a meeting with Alan Fletcher by Bob Brooks, and his friend Colin Millward, ex-Colman Prentis & Varley and by now Creative Director at an important new London agency, Collet Dickinson Pearce (CDP).

“We got together,” says Brooks, “and Colin brought in Malcolm Hart, another Art Director with Bensons at the time. Malcom Hart was something else!,” remembers Gross. “He was working with a writer named Bob Pethick and they were doing some of the best stuff around.”

Malcolm remembers the circumstances leading up to meeting the designers well: “Bob Brooks of course had just come from NY. Colin Millward was a rather retiring kind of person. He was very talented, had very good ideas. He was good at organising people, he wasn’t given to a politicising view of things, but Bob was. Bob was very determined.”

“I was at an agency (Bensons) where the writers were called the ‘Literary Department’. I was Group Creative Head, but I had a typewriter. I wrote down ideas, rather than try to illustrate these dreary bits of copy. I nearly got fired because of my arrogance and attitude. Until Bob Pethick came from Canada, that’s how it was. He was appointed Group Copy Head and he had to work with me. The ‘Literary Department’ put out a pamphlet explaining how advertising should be created, which circulated in the agency. Pethick took out his cigarette lighter and burnt it right there and then. That was the spirit. We were very determined.”

The ‘Literary Department’ put out a pamphlet explaining how advertising should be created, which circulated in the agency. Pethick took out his cigarette lighter and burnt it right there and then. That was the spirit.

“The designers had the same difficulties in a way. All their ideas were contrary to common practices at the time. We both had that going for us. The designers of the that time, Birdsall, F/F/G and so on, they regarded themselves as artists. They looked disparagingly at us Art Directors—we were the hucksters, you know?—doing commercial stuff. The differences soon disappeared and nobody gave a shit whether you were a designer or an art director after a time.”

“The differences soon disappeared and nobody gave a shit whether you were a designer or an art director after a time.”

This important meeting is recalled by ex-D&AD president Mike Dempsey, then a young designer of just 21: “I remember Alan telling me that there was a graphics exhibition on the back of the ‘17 Designers book’. (Around that time) he met with some advertising guys about setting up something. He was dubious as they seemed to want to run the show!”

Finding broad agreement, Alan Fletcher, Colin Forbes, Bob Gill, Derek Birdsall, Bob Brooks, Colin Millward and Malcolm Hart devised the early systems which were to define the new Design and Art Direction Association of London (DADA). Colin Forbes remembers tight times: “We were all beginning and nobody had any money.” Derek confirms: “It started off very much being Graphic Designers, but the Advertising agencies took over, mainly because they had all the money!”

“We were all beginning and nobody had any money… It started off very much being Graphic Designers, but the Advertising agencies took over, mainly because they had all the money!”

Alan re-worded an NYADC entry form, Colin Forbes designed the famous D&AD logo as Alan remembers: “He found a cube of wood, stuck the four characters on adjacent sides and photographed the angulation. John Commander was elected Chairman (with Derek Birdsall (Hon) Secretary) and the first show was held in June 1963 and mounted by Bob Gill and students overnight on the mezzanine of the Hilton Hotel.” Derek recalls John’s chairmanship: “Balding+Mansell commissioned a lot of work through F/F/G and us (so) he became a focal point. He undertook the role with enthusiasm. He had worked for the Design Council, so he had a real knowledge of the arts. He didn’t come from a background of Art or Design, but he evolved into a very good commissioner of design.” F/F/G designed the call for entries and BDMW partner George Daulby designed the very first ‘annual’, a 16 page A5 pamphlet with no pictures at all.

Derek remembers helping Bob Gill pin up a Penguin book jacket called ‘Chosen Words’. “Jesus, this is great!” he shouted over the boards to Colin Forbes, who was pinning with Alan Fletcher. “Colin, did we do this?” “No, you bloody idiot, Derek did it!”

The first DADA show in 1963 featured 403 items of print and 38 films from approximately 3,500 entries. The first judging panel was a mix of AGDL members featured in the forthcoming 17 Graphic Designers, London show; Derek Birdsall, Jock Kinneir, Romek Marber and Germano Facetti amongst others and US Art Directors Robert Brownjohn, Bob Brooks, as well as John Pearce of CDP (Colin Millward’s boss), Bob Geers and Bob Gross. Just one DADA gold Award was bestowed upon a short film for Shell by Geoffrey Jones, with 16 Silver Awards presented at the Hilton by Lord Snowdon.

The original DADA Awards were probably designed by designer Marcello Minale in 1963. Actual size black pencils, beautifully presented in a black ebony pencil case, were made in two varieties with a gold and silver leads by The Worshipful Company of Goldsmiths. The pencils were referenced in Minale’s subsequent design of the 1964 and 1965 Certificates, featuring an early precursor to the world famous Minale Tattersfield Provencialli ‘scribble’ of 1968.

“The sun shone. Everyone could see what everyone else was doing. Standards were established. Clients became engaged. Creativity acquired value”, remembered Alan.

In early 1964, chairman John Commander stepped down while DADA faced financial peril. Alan Fletcher recalled the DADA general meeting in a gloomy Bloomsbury hotel, where John announced he was resigning. “Bob Brooks nominated an art director at J Walter Thompson called Edward Booth-Clibborn. My recollection is that a young guy stood up at the back and we were all so relieved we voted him in.”

Edward returns the compliment: “Alan did it all without any ulterior motive. Most people did it because they had a reason, but Alan didn’t. Nor did Colin (Forbes). They really were really quite extraordinary in that way. They were entirely alturistic. That was the genius of those guys.”

“Most people did it because they had a reason, but Alan didn’t. Nor did Colin (Forbes). They really were really quite extraordinary in that way. They were entirely alturistic. That was the genius of those guys.”

Soon after Edward took the helm, the current DADA awards were ruled to be too costly to produce, and too fragile to handle. In an incredible quirk of fate, new committee member Lou Klein—interviewed by Bob Gill for emigrée status in 1960—stood forward and volunteered to re-design Marcello’s pencil icon, and the chunky, all wooden black and yellow pencils we covet today were born, cleverly evolving the original silver and gold varieties.

If Bob Gill had never placed that ad… “ha! I never even thought of that!”, he laughs.

DADA’s educational instincts first surfaced in 1965 with the first D&AD Workshops taking place in advertising agency Charles Hobson’s basement, with sessions hosted by Bob Gill, Brian Tattersfield (a student of Gill’s at the RCA), Lou Klein and Germano Facetti.

Designed in 1966 by Ernö Goldfinger, the Trellick Tower was home to a glittering array of designers, art directors, musicians, actors and celebrities including Fletcher, Forbes and Gill, Robert Brownjohn, Terence Conran, Tom Jones, Bamber Gascoigne and Lionel Blair among others.

Bob Brooks recalls: “The tower, where they all had apartments, was really an interesting place because they were all there. That was in Notting Hill, it was the first tower up there.”

“A whole bunch of them were in there”, says Bob Geers, “but I was in a basement flat in Fulham!” The modest and witty Geers was to team up with Brooks’ co-Director at B&B, Bob Gross and set up London’s first ‘hot shop’, GeersGross in 1969, boasting Homepride flour as one of its legendary accounts.

1967 saw Edward lead DADA to a major exhibition called It’s Great Britain, which travelled to New York and several cities in the US, spreading the DADA story and influence. Bob Gill left a fast-growing Crosby/Fletcher/Forbes/Gill for something simpler. Eventually, joined by new partners Kenneth Grange and ex-BDMW assistant Mervyn Kurlansky, Crosby/Fletcher/Forbes became the world famous design group Pentagram in 1972.

In a final irony, 1967 also saw DADA join Sir Roland Penrose’s ICA in the Society of Art Organisations, and share office space at Nash House, Carlton House Terrace with the very same SIA (now SIAD) from the debate in 1960, before moving to Graphite Square and on to its current home in Hanbury Street in late 2011.

Edward Booth-Cibborn was to steer the DADA ship for 29 perilous and challenging years, with it changing its name to British Design & Art Direction and then finally to the more international, D&AD.

In 1972, Alan Fletcher became President of the organisation he helped found and won D&AD Gold two years later. Fellow founder, Colin Millward was awarded the organisation’s first President’s Award in 1976, Alan Fletcher and Colin Forbes were joint winners in 1977 and advertising Art Director, photographer and then feature film director, Bob Brooks finally achieved the same accolade in 1984. Original founder Derek Birdsall has incredibly never won a D&AD award in a legendary career spanning all five decades. But at 78 years young [at the time of writing], there is perhaps still time.

Alan Fletcher sadly passed away in 2006, and is held in the highest regard by the creative industry worldwide. Alan’s ex-assistant and family friend Quentin Newark, now creative director at Atelier remembers his special qualities: “It was not only that his work was damn good, but it was how warm he was as a person. How much effort and time he put into being friends with other people. (His wife) Paola was always catering for people… he was constantly having people round for supper… any Designer or art director of a certain calibre who was travelling to London was round at Alan’s. I think that lay at the birth of D&AD. A mixture of ambition, trust and friendship. I don’t think that could have been built by people who had purely professional instincts.”

Thanks to the sound platform of collaboration laid down by these pioneers and enhanced by many, many more over our first 50 years, D&AD looks proudly forward to the next 50 and beyond.

A D&AD award’s integrity is still the secret of its desirability. Bob Geers once famously confided to Alan Fletcher: “I paid (my friend and eventual partner) Bob Gross a fiver to get one of my ads in (in 1963). Without any luck, AND he kept the fiver!”

As a D&AD Executive Committee member, Mark Bonner conducted new interviews with Derek Birdsall, Bob Brooks, Edward Booth-Clibborn, Mike Dempsey, Colin Forbes, Bob Gill, Bob Gross, Ken Garland, Malcolm Hart, Michael Johnson, Bernard Lodge and Quentin Newark during Spring 2012 to attempt to achieve a definitive account of the history of D&AD’s formation. Information has been consolidated from D&AD annuals [up to #49], as well as numerous books and magazines. Mark would also like to thank John McConnell, Pentagram and Sarah Fakray for their generous help in writing this article.

Image credits

Mark Bonner portrait provided by Mark Bonner

A painting featuring the eight original founders of D&AD in 1962—Derek Birdsall, John Commander, Colin Millward, Colin Forbes, Bob Gill, Malcolm Hart, Bob Brooks and Alan Fletcher—designed by GBH.

Left to Right: Bob Gill, Alan Fletcher, Colin Forbes sourced on Graphic Journey Blog

First Things First Manifesto, written in 1963 and published in 1964 by Ken Garland along with 20 other designers, photographers and students.

D&AD logo designed by Colin Forbes, 1963.

Chosen Words (by Ivor Brown) book cover designed by Derek Birdsall, 1961.

D&AD winners were presented with actual-size black pencils in an ebony case designed by Marcello Minale.

Minale Tattersfield Provencialli ‘scribble’, 1968.

D&AD Yellow and Black Pencils, designed by Lou Klein, 1966.

Graham Wood:
The things that make us wonder

Graham Wood, influential designer and co-founder of the international creative collective Tomato and a previous Executive Creative Director at JWT NYC, explores how the nuances of creative collaboration are affected and shares some thoughts on media, culture and advertising.

Compatibility

It begins—and continues, and ends—with people: a group of people. How does this group of people get together? Probably and partly by a combination of design, desire and destiny. Sort of unplanned, but sort of not. This is how it always goes.

To some degree, it helps if everyone shares an approach because if working methods differ wildly, or if there are only broad similarities, it’s unlikely that the centre will hold. For example, if someone who is immaculately pristine works alongside someone who spreads mess, it’s unlikely to last. Just like any relationship.

And, just like any relationship, there has to be leeway: Openness; Humour; Respect; Dialogue; Commitment; and, Engagement. But above all, it requires the ability to never prevent someone from doing what they need to do (unless it causes harm to others). From this, everything else flows.

Division

Beyond here, it’s simply about time, and it involves things that get made, sharing, and discovering. That long poetic river of possibilities, successes, failures, beauty and terror. It’s only when things become very wrong—when concerns around the whims and momentary fashions come into play—that their impact has a greater and negative reach, often engendered by ignorance and fear. It’s easy for this to be projected onto a wider industry, onto something outside the group. A case of ‘us and them.’ But it affects everything—and everyone is affected.

It starts with defining people and work by media or intention. When descriptions, working processes and strategies are represented by specific ‘media’ (digital, social, mobile, etc) or hoped-for results (innovation, integration, social etc), things are already wobbling precariously.

This ‘hierarchy by media’ implies confusion, a lack of confidence, a lack of energy and a kind of laissez-faire approach. It limits genuine involvement by people who might be more committed to wider possibilities of discovery. It promotes those who put application before concept and aesthetics. In these instances the results are often leaden, twee, and veneered. They lack life. They lack emotion. It’s all surface and no feeling.

Integration

Then there are those who worry about ‘media integration’. Again, this puts the media first, rather than an approach, or a process, or a concept, or aesthetics, or (most importantly ) emotion. However, this concern with integrating media is misguided. There is a far more important integration required; reintegration—of advertising and marketing with the rest of culture (film, music, interactivity, publishing, broadcasting, the arts, etc).

Over the last 15 years (at least), advertising has gradually separated itself from the things people love to engage with, those things which cause people to think, to question, to laugh, to indulge, to disappear, to change, to evolve. Using specific language there has been an intentional split—classified as being between ‘traditional’ and ‘digital’. Of course, those classifications are useless pablum. And (again) they’re both concerned with the application, the media—the place it will sit—rather than the thinking which surrounds the thing, or the process of making the thing, or the emotional responses to the thing.

Over the last 15 years (at least), advertising has gradually separated itself from the things people love to engage with, those things which cause people to think, to question, to laugh, to indulge, to disappear, to change, to evolve.

Being social

There are those with a desire to be ‘social’. This is a very good idea. Being social means communicating well, doing what you say you’ll do, sharing things with those around you, establishing parameters, offering to help each other, supporting each other, and taking time to understand each other. Being social is great. However, expecting people to be best friends with brands through their phone, or in 140 characters? That’s not really something that beings with actual brains really should be worrying about.

Trust

Trying to be ‘innovative’ is like trying to be ‘cool’ or ‘cutting edge’. Don’t.

Instead, try doing what you can with those around you who’ve committed to you, and vice versa. Delivering on promises, making the most of weakness and strength, trusting and letting things be what they are. This is natural. This is unforced. This is sharing. It starts and ends with people—and the fewer distractions, the better.

Trying to be ‘innovative’ is like trying to be ‘cool’ or ‘cutting edge’.

Common Truths

There are still a few simple, common truths worth living by and from which a lot of good can come. Among them: Do what you enjoy and enjoy what you’re doing; Enjoy the way it’s done as well as the outcome; Do no harm to others; Communicate, often and well; Take failure and success equally; and, Experience is understanding.

Then there are the subsections: Take care of money; Know what success means to you; Establish parameters; Understand the many variations of collaboration; Know when to stop; and, Know when to walk away.

These modes of thinking and doing tend to foster productivity. They facilitate and encourage things to happen. But it takes time and effort. It takes groundwork for things to feel immediate, just as it takes tenacity to use varying processes and approaches over time to discover—through the intersections of art—the things that make us wonder.

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